You are able to get Mobile Hotspot Wi-Fi anywhere you can get cellular data service.
Open your WiFi setting and search for available networks. Your Mobile Hotspot name should be an available option in the list. Select the Mobile Hotspot and if requested enter your Hotspot password. Finally select “join” or “connect” and that’s it!
With our mobile 4G LTE Hotspots you can connect up to 10 different devices at the same time with no trouble at all.
A Mobile Hotspot taps into your 4G cellular network (similar to a smartphone). The data connection is then shared with nearby devices that are Wi-Fi enabled.
Ensure that your APN settings are correct by matching the information below:
Name: T-MOBILE
APN: fast.tmobile.com but if it’s not an LTE Device, use: epc.tmobile.com instead
Proxy:
Port:
Username:
Password:
Server:
MMSC: http://mms.msg.eng.t-mobile.com/mms/wapenc
MMS proxy:
MMS port:
MCC: 310
MNC: 260
Authentication type:
APN type: default,supl,mms
APN Protocol: Leave it to the Default one
If this did not resolve the issue, please get in touch with us and we will send out a network update for your line.
More access in more places.
Wi-Fi Calling to the US is included on any voice lines. Even if you are overseas, all calls back to the US are free when made through Wi-Fi Calling.
Wi-Fi Calling allows you to make and receive calls over a wireless internet connection. To use Wi-Fi Calling simply connect to an available Wi-Fi network of your choice, confirm Wi-Fi Calling is enabled on your phone, and continue to use all of your favorite device features!
Upgrading and downgrading plans as well as adding or removing features is really simple.
1. Click sign in
2. Log in with your credentials
3. Under Monthly Billing, locate the phone number that you would like to change the plan for.
4. Click the drop down on the right hand side of that number
5. Select the 'Change my plan' option
6. Continue through the steps as prompted
If upgrading, the new plan will be applied to that line. The change will take effect within several hours. In addition, your card on file will get charged the price difference for the upgrade added. For example, if you are on the $24.99 plan, your billing cycle is on the 1st of the month, and on the 15th you upgrade to the $79.99 plan, the difference is $55. You will be charges the entire difference, which will cover you until the end of the month. Upon the next billing cycle, you will get charged the new rate.
If downgrading, the effect will only take place at the beginning of the next upcoming billing cycle, at which point you will be charged the new rate.
Yes!
You will have access to T-Mobile's Music Freedom feature. Stream as much music as you want on your smartphone from top streaming services, and it won’t count towards your 4G LTE data plan. Data charges do not apply! Please note however, that access to the actual music streaming services are NOT included, rather just that the data which they use will not count towards your high speed data allotment of your plan.
Click HERE to review the list of approved streaming services.
You can easily upgrade your plan in your account portal. Your upgraded data should apply within 12 hours.
See 'How do I upgrade or downgrade my plan?' for details on how to get this done.
On a voice line, simply dial code #932# and your phone will show you how much data you have used.
Yes. Your data will never be cut off.
All our plans include UNLIMITED talk, text, and data. However, amount of 4G LTE - High-speed data is subject to the package you choose. After you run out of your allotted amount, you will be throttled to slower speeds but still be connected.
For the Unlimited LTE plans, you get unlimited 4G LTE - High-speed data. However, during times of congestion, it is subject to network deprioritization (currently estimated at approximately 50GB).
To explain, if you use more than 50GB of data in one cycle, your data usage will be prioritized below others for the remainder of that data cycle. The only time that you’re likely to see the effects of that, though, is when you’re at a location on the network that is congested, during which time you may see slower speeds. Once you move to a different location or the congestion goes down, your speeds will likely go back up. And once the new data cycle rolls around, your usage will be reset.
The unlimited-data plan, as well as the voice plan, allow HD video streaming. However, they need to be enabled on your end. Here is the lowdown on how to do it:
1. Open the T-Mobile app.
2. Select Profile Settings in the top-right corner.
3. Select Media Settings.
4. To the right of HD Video Resolution, slide the toggle to turn it ON.
Great question! Your billing cycle date and data reset date are not necessarily the same day. Your billing cycle date - the day your bill is due every month, will always be the day of the month on which you placed your first order. Your data reset date, however, is on the 11th of every month.
More access in more places.
Wi-Fi Calling to the US is included on any voice lines. Even if you are overseas, all calls back to the US are free when made through Wi-Fi Calling.
Wi-Fi Calling allows you to make and receive calls over a wireless internet connection. To use Wi-Fi Calling simply connect to an available Wi-Fi network of your choice, confirm Wi-Fi Calling is enabled on your phone, and continue to use all of your favorite device features!
Yes! All our plans include service in Canada. You can also use your phone to call numbers in Canada from US, at no extra cost!
Service in Canada will work as it does in the US with unlimited talk, text and 4G LTE data.
On the 2GB plan, after the 2GB of high-speed data is used, you will stay connected with unlimited data at up to 128kbps.
To turn on Call Forwarding:
Dial **21* + the phone number including area code, followed by #.
Example: **21*123-456-7890#
Press the call button.
A confirmation message is displayed on your device letting you know that Call Forwarding has been turned on.
To turn off all Call Forwarding:
Dial ##21#
Press the call button.
A confirmation message is displayed on your device letting you know that Call Forwarding has been turned off.
All our data-only lines include International Roaming in the approved countries. Our voice lines do not include International Roaming.
Our Unlimited Voice plan includes the Stateside International Calling feature. With it, you will get:
- Unlimited mobile-to-landline calling to 70+ countries
- Unlimited mobile-to-mobile to 30+ countries
See a complete list of included countries HERE. (The top list includes all countries that allow landline AND mobile calls, the bottom list includes countries that allow ONLY landline calls.)
To search for specific countries not included in that list, click HERE. (PLEASE NOTE: Some countries include an additional rate per minute. Enter the desired country, and click Check Rates. In the chart that will appear below, look through the row that reads “Stateside International Talk. Add for $15/mo per line,” in both the Mobile-to-Landline and Mobile-to-Mobile columns.)
Please note: this feature does not stand in effect while roaming internationally - traveling abroad.
With this feature, your line may become more susceptible to additional charges. Therefore, any and all charges that are associated with your line as a result are solely your responsibility. Your card on file will automatically be charged on a monthly basis for any usage charges during the previous billing cycle.
Enhanced Voice Service (EVS) offers more reliability, with less dropped calls on LTE, and higher quality. EVS works on WiFi and will work even if the person you called doesn't have it.
Third party billing is blocked as much as possible to protect your account. Many clients have successfully been using Google Voice to receive short code messages and this has been working well for them. Should you accrue any third party charges, they will be added to your account and automatically charged on your next invoice.
The unlimited-data plan, as well as the voice plan, allow HD video streaming. However, they need to be enabled on your end. Here is the lowdown on how to do it:
1. Open the T-Mobile app.
2. Select Profile Settings in the top-right corner.
3. Select Media Settings.
4. To the right of HD Video Resolution, slide the toggle to turn it ON.
Yes!
You will have access to T-Mobile's Music Freedom feature. Stream as much music as you want on your smartphone from top streaming services, and it won’t count towards your 4G LTE data plan. Data charges do not apply! Please note however, that access to the actual music streaming services are NOT included, rather just that the data which they use will not count towards your high speed data allotment of your plan.
Click HERE to review the list of approved streaming services.
The Unlimited Voice Line plan runs on the T-Mobile network, and includes:
- Unlimited talk, text
- Unlimited high-speed 4G LTE data
- HD video streaming (when enabled in MyT-Mobile app)
- Unlimited 4G LTE Mobile Hotspot
- Unlimited Stateside International calling (to landlines in 70+ countries and mobile numbers in 30+ countries)
- International Roaming data at 256kbps (when enabled)
- Unlimited domestic roaming
- Calls to and within Canada (Unlimited 4G LTE data)
- WiFi Calling
- Unlimited Gogo all-flight service
- Voicemail to text
- Name ID
The $24.99 2GB plan runs on the T-Mobile network, and includes:
- 2GB high-speed 4G LTE data
- Works in Hotspot devices
- Mobile Hotspot (counts against LTE data allotment)
- Unlimited music streaming (from included services)
The $79.99 Unlimited Data plan runs on the T-Mobile network, and includes:
- Unlimited high-speed 4G LTE data
- Unlimited 4G LTE Mobile Hotspot
- HD video streaming (when enabled in MyT-Mobile app)
- Unlimited LTE data in Canada
- International Roaming data at 256kbps (when enabled)
- Unlimited Gogo all-flight service
- Voicemail to text
- Name ID
You can easily upgrade your plan in your account portal. Your upgraded data should apply within 12 hours.
See 'How do I upgrade or downgrade my plan?' for details on how to get this done.
Your default password is usually the last four digits of your phone number.
Great question! The choice is yours. You may either purchase a SIM card though us, or you may bring your own SIM.
Please note: Should you choose to bring your own SIM, it MUST meet the following two criteria:
1. It MUST be T-Mobile branded (not co-branded/MVNO)
2. It MUST be new and unused.
The SIM card will not work if these conditions are not met.
The option to choose whether to use your own SIM or purchase one through us is asked during signup.
SIM cards are shipped out the same business day, providing the order is placed before 1:30PM. During holidays and weekends, shipments will be sent out within 48 hours.
SIM cards are shipped via USPS. However, if you are trying to "time" your order to coincide with the end of a billing cycle, give yourself a little leeway so that there is no lapse in service. If porting, ensure that you have enough time to receive your SIM and port your number over before your current carriers billing cycle is up. Porting out of a inactive account is blocked by many carriers.
Once shipped, you will receive a tracking number via email.
Third party billing is blocked as much as possible to protect your account. Many clients have successfully been using Google Voice to receive short code messages and this has been working well for them. Should you accrue any third party charges, they will be added to your account and automatically charged on your next invoice.
The process for getting started is as follows:
1. Start off by going to the Plans page, either by clicking 'PLANS' on the top of the page, or from the homepage, by clicking 'EXPLORE PLANS'
2. Next, look through the various wireless plans. They differ by price and included features. Meaning, each plan includes its own set of features.
3. Once you click 'Select' on the plan you want, a pop-up will appear. This pop-up will ask for some details about your order. Here is where you choose if you'll be bringing your own SIM card or getting the special 3-in-1 SIM from us. For a voice line, you will also tell us if you're porting a number from another carrier, or if not, you'll be able to enter a desired area code. When you're ready click 'ADD THIS PLAN' on the right.
4. At this point you will be brought back to the Plans page. You will notice the plan you just selected in your cart on the right. At this point you have the option to add another line to your order by selecting another wireless plan and repeating the same steps, or click 'NEXT STEP' on the right, at the bottom of your cart.
5. At this point you need to verify your business. Fill in your business information, and upload the necessary documents. When you're ready, click 'NEXT STEP' or 'VERIFY MY BUSINESS'. Your information will be submitted into our system.
6. Once verified, click 'NEXT STEP' on the right-hand side to continue. On the next page, create a password and 4-digit PIN. The password will be used for you to login to your online account, and the PIN will be used whenever you want to make changes to your account by phone, by chat, or by email. Further on the same page you will enter your personal information including billing and shipping info. When you’re ready, click ‘Next Step’.
7. On the next page you will be able to review your order, and edit your cart. You can choose to add a line, or change some details on an existing line. You can also enter a discount code if you have one. Further down the page you will enter your credit card info, and when you’ve done that you can click ‘PLACE ORDER’. (Please note, by placing your order, you agree to our privacy notice and conditions of use.)
8. Your first order has now been placed. You will receive a confirmation email including all your order details shortly after. Our activations team will immediately work on getting you up and running!
Welcome aboard!
First, log in to your account using your email address and password, then click "Make Payment" on the left. When you process a payment, the credit card that you used when service was initially established, or the last credit card that was used on the account will get charged. You can also update the credit card on file by clicking "Edit Billing Preferences" and entering it there.
Avoid having to manually login and make a payment, or interruption of service due to late payment, by using our "AutoPay" feature on the billing preferences page, and the monthly payment will be pulled each month automatically.
All our data-only lines include International Roaming in the approved countries. Our voice lines do not include International Roaming.
Upgrading and downgrading plans as well as adding or removing features is really simple.
1. Click sign in
2. Log in with your credentials
3. Under Monthly Billing, locate the phone number that you would like to change the plan for.
4. Click the drop down on the right hand side of that number
5. Select the 'Change my plan' option
6. Continue through the steps as prompted
If upgrading, the new plan will be applied to that line. The change will take effect within several hours. In addition, your card on file will get charged the price difference for the upgrade added. For example, if you are on the $24.99 plan, your billing cycle is on the 1st of the month, and on the 15th you upgrade to the $79.99 plan, the difference is $55. You will be charges the entire difference, which will cover you until the end of the month. Upon the next billing cycle, you will get charged the new rate.
If downgrading, the effect will only take place at the beginning of the next upcoming billing cycle, at which point you will be charged the new rate.
On a voice line, simply dial code #932# and your phone will show you how much data you have used.
NO! DO NOT call your current carrier to cancel until AFTER your number has been ported successfully.
Porting over a new number can take up to 24 hours to go though fully. Time of porting will depend on how long it takes for the current carrier to release the line. Lines coming from one of the big carriers are usually released immediately. Port-ins from landlines can take up to 2 weeks although they usually go through much sooner. Turning off the phone with the old provider could help as well.
If the issues persists please get in touch with us by chat, phone or email.
We are sad to see you go, but porting out is simple.
Send an email to [email protected] with your request to port out. Please be sure to include your name, 4-digit PIN, the number you would like to port out, and the carrier that you are porting out to. Please note that your line must be active and paid up to port out. Lines can take 48 hours to be released before porting out.
If you are looking to move over to your own account with T-Mobile, then please request a Change of Responsibility in your email to support.
Do NOT try porting out your number before we have supplied you with the account number and PIN and ensured that your line has been released, as we will be unable to release your line. If you have submitted a port request with your other carrier before being ensured that your line is released, then you must have the carrier cancel the port request before we release your line.
Ideally, no. However, there are some cases in which you as the end user will be responsible for extra charges.
Your card on file will automatically be charged for usage of services that are not included in your plan, including, but not limited to, the following:
1) Calls to the Virgin Islands, or any international destination with a +1 prefix, other than Canada (approx. $1.99/min should you not have the Stateside International Calling plan).
2) Calls to 411 ($1.99/call).
3) International voice roaming, including using voicemail while international ($0.30/minute)
4) Calling any out-of-plan phone numbers, services like chat lines, conference calls, and radio broadcast lines ($0.01/minute)
5) Downloading apps and usage of services (such as name ID or Rhapsody).
6) Talk, text, or data usage while on a cruise or ferry (rates vary by cruise and destination).
The unlimited-data plan, as well as the voice plan, allow HD video streaming. However, they need to be enabled on your end. Here is the lowdown on how to do it:
1. Open the T-Mobile app.
2. Select Profile Settings in the top-right corner.
3. Select Media Settings.
4. To the right of HD Video Resolution, slide the toggle to turn it ON.
Great question! Your billing cycle date and data reset date are not necessarily the same day. Your billing cycle date - the day your bill is due every month, will always be the day of the month on which you placed your first order. Your data reset date, however, is on the 11th of every month.
NO! DO NOT call your current carrier to cancel until AFTER your number has been ported successfully.
We are sad to see you go, but porting out is simple.
Send an email to [email protected] with your request to port out. Please be sure to include your name, 4-digit PIN, the number you would like to port out, and the carrier that you are porting out to. Please note that your line must be active and paid up to port out. Lines can take 48 hours to be released before porting out.
If you are looking to move over to your own account with T-Mobile, then please request a Change of Responsibility in your email to support.
Do NOT try porting out your number before we have supplied you with the account number and PIN and ensured that your line has been released, as we will be unable to release your line. If you have submitted a port request with your other carrier before being ensured that your line is released, then you must have the carrier cancel the port request before we release your line.
Porting over a new number can take up to 24 hours to go though fully. Time of porting will depend on how long it takes for the current carrier to release the line. Lines coming from one of the big carriers are usually released immediately. Port-ins from landlines can take up to 2 weeks although they usually go through much sooner. Turning off the phone with the old provider could help as well.
If the issues persists please get in touch with us by chat, phone or email.
YES, you can port in from just about any carrier, as long as it is not coming from T-Mobile, and porting is free!
First, be sure to check its portability by clicking HERE to ensure you can bring it over.
Once you receive your SIM card for your voice line, you will fill out the NUMBER PORTING FORM which is processed within 24 hours. You may port in a number from virtually any carrier in the nation except from T-Mobile itself. You should not have any down-time as the actual transfer is instant.
Here is a detailed rundown of the porting process, it's pretty easy:
1. Log into your account by clicking “Sign In” on the top of the my.unlimitedlteadvanced.com page and click the "Monthly Billing" tab
2. Locate the line you would like to have ported and click on the arrow
3. In the drop down, click "port my number"
4. It will ask you to complete the following fields and fill in the rest. A) Authorized Name B) Address (include city, state, and ZIP) C) The account number of your current carrier D) The (PIN) of your current carrier
Ports are processed on our end within 24 hours. Time of porting will depend on how long it takes for the other carrier to release the line. Lines coming from one of the big carriers are usually released immediately. Port-ins from landlines can take up to 2 weeks although they usually go through much sooner.
Click HERE to see an informative link which details how to locate your account number and PIN from your current carrier.
YES, you can port in from just about any carrier, as long as it is not coming from T-Mobile, and porting is free!
First, be sure to check its portability by clicking HERE to ensure you can bring it over.
Once you receive your SIM card for your voice line, you will fill out the NUMBER PORTING FORM which is processed within 24 hours. You may port in a number from virtually any carrier in the nation except from T-Mobile itself. You should not have any down-time as the actual transfer is instant.
Here is a detailed rundown of the porting process, it's pretty easy:
1. Log into your account by clicking “Sign In” on the top of the my.unlimitedlteadvanced.com page and click the "Monthly Billing" tab
2. Locate the line you would like to have ported and click on the arrow
3. In the drop down, click "port my number"
4. It will ask you to complete the following fields and fill in the rest. A) Authorized Name B) Address (include city, state, and ZIP) C) The account number of your current carrier D) The (PIN) of your current carrier
Ports are processed on our end within 24 hours. Time of porting will depend on how long it takes for the other carrier to release the line. Lines coming from one of the big carriers are usually released immediately. Port-ins from landlines can take up to 2 weeks although they usually go through much sooner.
Click HERE to see an informative link which details how to locate your account number and PIN from your current carrier.
YES! As long as the device is T-Mobile branded, or GSM unlocked (bands compatible with T-Mobile), you can use it on our network. To unlock your device simply contact your current carrier.
NO! There is NO LONG TERM CONTRACT and only pre-pay for 30 days. YOU ARE FREE TO CANCEL ANYTIME! If you cancel mid-month, there are no prorated refunds though.
Simply go to the homepage or my.unlimitedlteadvanced.com and click Explore Plans and go through our easy checkout. You will see how much you will be billed each month including tax. Welcome aboard!
Please see ‘How does the order process work?’ for a more detailed breakdown.
Yes!
You will have access to T-Mobile's Music Freedom feature. Stream as much music as you want on your smartphone from top streaming services, and it won’t count towards your 4G LTE data plan. Data charges do not apply! Please note however, that access to the actual music streaming services are NOT included, rather just that the data which they use will not count towards your high speed data allotment of your plan.
Click HERE to review the list of approved streaming services.
Unlimited LTE Advanced, an official T-Mobile business re-seller created plans that target businesses, entrepreneurs, and sole proprietors bringing them over to the powerful T-Mobile network, and giving them reliable and easy-to-use 4G LTE connectivity.
On a voice line, simply dial code #932# and your phone will show you how much data you have used.
Third party billing is blocked as much as possible to protect your account. Many clients have successfully been using Google Voice to receive short code messages and this has been working well for them. Should you accrue any third party charges, they will be added to your account and automatically charged on your next invoice.
Our plans are prepaid, which means you pay ahead of the coming month. Should payment not be made, the line will be temporarily suspended until payment is made. After 14 days of no payment, the line will be closed permanently, which can result in the loss of the phone number.
First, log in to your account using your email address and password, then click "Make Payment" on the left. When you process a payment, the credit card that you used when service was initially established, or the last credit card that was used on the account will get charged. You can also update the credit card on file by clicking "Edit Billing Preferences" and entering it there.
Avoid having to manually login and make a payment, or interruption of service due to late payment, by using our "AutoPay" feature on the billing preferences page, and the monthly payment will be pulled each month automatically.
Upgrading and downgrading plans as well as adding or removing features is really simple.
1. Click sign in
2. Log in with your credentials
3. Under Monthly Billing, locate the phone number that you would like to change the plan for.
4. Click the drop down on the right hand side of that number
5. Select the 'Change my plan' option
6. Continue through the steps as prompted
If upgrading, the new plan will be applied to that line. The change will take effect within several hours. In addition, your card on file will get charged the price difference for the upgrade added. For example, if you are on the $24.99 plan, your billing cycle is on the 1st of the month, and on the 15th you upgrade to the $79.99 plan, the difference is $55. You will be charges the entire difference, which will cover you until the end of the month. Upon the next billing cycle, you will get charged the new rate.
If downgrading, the effect will only take place at the beginning of the next upcoming billing cycle, at which point you will be charged the new rate.
The process for getting started is as follows:
1. Start off by going to the Plans page, either by clicking 'PLANS' on the top of the page, or from the homepage, by clicking 'EXPLORE PLANS'
2. Next, look through the various wireless plans. They differ by price and included features. Meaning, each plan includes its own set of features.
3. Once you click 'Select' on the plan you want, a pop-up will appear. This pop-up will ask for some details about your order. Here is where you choose if you'll be bringing your own SIM card or getting the special 3-in-1 SIM from us. For a voice line, you will also tell us if you're porting a number from another carrier, or if not, you'll be able to enter a desired area code. When you're ready click 'ADD THIS PLAN' on the right.
4. At this point you will be brought back to the Plans page. You will notice the plan you just selected in your cart on the right. At this point you have the option to add another line to your order by selecting another wireless plan and repeating the same steps, or click 'NEXT STEP' on the right, at the bottom of your cart.
5. At this point you need to verify your business. Fill in your business information, and upload the necessary documents. When you're ready, click 'NEXT STEP' or 'VERIFY MY BUSINESS'. Your information will be submitted into our system.
6. Once verified, click 'NEXT STEP' on the right-hand side to continue. On the next page, create a password and 4-digit PIN. The password will be used for you to login to your online account, and the PIN will be used whenever you want to make changes to your account by phone, by chat, or by email. Further on the same page you will enter your personal information including billing and shipping info. When you’re ready, click ‘Next Step’.
7. On the next page you will be able to review your order, and edit your cart. You can choose to add a line, or change some details on an existing line. You can also enter a discount code if you have one. Further down the page you will enter your credit card info, and when you’ve done that you can click ‘PLACE ORDER’. (Please note, by placing your order, you agree to our privacy notice and conditions of use.)
8. Your first order has now been placed. You will receive a confirmation email including all your order details shortly after. Our activations team will immediately work on getting you up and running!
Welcome aboard!
You can easily upgrade your plan in your account portal. Your upgraded data should apply within 12 hours.
See 'How do I upgrade or downgrade my plan?' for details on how to get this done.
SIM cards are shipped out the same business day, providing the order is placed before 1:30PM. During holidays and weekends, shipments will be sent out within 48 hours.
SIM cards are shipped via USPS. However, if you are trying to "time" your order to coincide with the end of a billing cycle, give yourself a little leeway so that there is no lapse in service. If porting, ensure that you have enough time to receive your SIM and port your number over before your current carriers billing cycle is up. Porting out of a inactive account is blocked by many carriers.
Once shipped, you will receive a tracking number via email.
Great question! The choice is yours. You may either purchase a SIM card though us, or you may bring your own SIM.
Please note: Should you choose to bring your own SIM, it MUST meet the following two criteria:
1. It MUST be T-Mobile branded (not co-branded/MVNO)
2. It MUST be new and unused.
The SIM card will not work if these conditions are not met.
The option to choose whether to use your own SIM or purchase one through us is asked during signup.
Yes. Your data will never be cut off.
All our plans include UNLIMITED talk, text, and data. However, amount of 4G LTE - High-speed data is subject to the package you choose. After you run out of your allotted amount, you will be throttled to slower speeds but still be connected.
For the Unlimited LTE plans, you get unlimited 4G LTE - High-speed data. However, during times of congestion, it is subject to network deprioritization (currently estimated at approximately 50GB).
To explain, if you use more than 50GB of data in one cycle, your data usage will be prioritized below others for the remainder of that data cycle. The only time that you’re likely to see the effects of that, though, is when you’re at a location on the network that is congested, during which time you may see slower speeds. Once you move to a different location or the congestion goes down, your speeds will likely go back up. And once the new data cycle rolls around, your usage will be reset.
Ideally, no. However, there are some cases in which you as the end user will be responsible for extra charges.
Your card on file will automatically be charged for usage of services that are not included in your plan, including, but not limited to, the following:
1) Calls to the Virgin Islands, or any international destination with a +1 prefix, other than Canada (approx. $1.99/min should you not have the Stateside International Calling plan).
2) Calls to 411 ($1.99/call).
3) International voice roaming, including using voicemail while international ($0.30/minute)
4) Calling any out-of-plan phone numbers, services like chat lines, conference calls, and radio broadcast lines ($0.01/minute)
5) Downloading apps and usage of services (such as name ID or Rhapsody).
6) Talk, text, or data usage while on a cruise or ferry (rates vary by cruise and destination).
Yes. All plans that include HD Video Streaming need to be enabled on your end.
Great question! Your billing cycle date and data reset date are not necessarily the same day. Your billing cycle date - the day your bill is due every month, will always be the day of the month on which you placed your first order. Your data reset date, however, is on the 11th of every month.
Yes! All our plans include service in Canada. You can also use your phone to call numbers in Canada from US, at no extra cost!
Service in Canada will work as it does in the US with unlimited talk, text and 4G LTE data.
On the 2GB plan, after the 2GB of high-speed data is used, you will stay connected with unlimited data at up to 128kbps.
Yes, our service includes free domestic roaming across the United States, which includes 200MB for data use. You will also receive a text once you reach 80% of your domestic roaming data, and another when you reach 100%
All our data-only lines include International Roaming in the approved countries. Our voice lines do not include International Roaming.
Yes! All our plans include service in Canada. You can also use your phone to call numbers in Canada from US, at no extra cost!
Service in Canada will work as it does in the US with unlimited talk, text and 4G LTE data.
On the 2GB plan, after the 2GB of high-speed data is used, you will stay connected with unlimited data at up to 128kbps.
Your default password is usually the last four digits of your phone number.
Ensure that your APN settings are correct by matching the information below:
Name: T-MOBILE
APN: fast.tmobile.com but if it’s not an LTE Device, use: epc.tmobile.com instead
Proxy:
Port:
Username:
Password:
Server:
MMSC: http://mms.msg.eng.t-mobile.com/mms/wapenc
MMS proxy:
MMS port:
MCC: 310
MNC: 260
Authentication type:
APN type: default,supl,mms
APN Protocol: Leave it to the Default one
If this did not resolve the issue, please get in touch with us and we will send out a network update for your line.
To turn on Call Forwarding:
Dial **21* + the phone number including area code, followed by #.
Example: **21*123-456-7890#
Press the call button.
A confirmation message is displayed on your device letting you know that Call Forwarding has been turned on.
To turn off all Call Forwarding:
Dial ##21#
Press the call button.
A confirmation message is displayed on your device letting you know that Call Forwarding has been turned off.
Voicemail passwords are set by default to the last 4 digits of the phone number assigned.
If the password is not working (change of number was done on the line, number port etc.) enter #793# on your keypad and press Call to automatically reset the voicemail password to the last 4 digits of the current active number on that line.
All our data-only lines include International Roaming in the approved countries. Our voice lines do not include International Roaming.
YES! As long as the device is T-Mobile branded, or GSM unlocked (bands compatible with T-Mobile), you can use it on our network. To unlock your device simply contact your current carrier.
NO! DO NOT call your current carrier to cancel until AFTER your number has been ported successfully.
Porting over a new number can take up to 24 hours to go though fully. Time of porting will depend on how long it takes for the current carrier to release the line. Lines coming from one of the big carriers are usually released immediately. Port-ins from landlines can take up to 2 weeks although they usually go through much sooner. Turning off the phone with the old provider could help as well.
If the issues persists please get in touch with us by chat, phone or email.